BPO

We provide various types of one-stop total BPO solutions

In today's globalized world, more and more companies have begun recognizing and adopting the Business Process Outsourcing (BPO) model as a cost-effective way to support their core business. Through simplification, collaboration and cost reduction, Neusoft optimizes business processes for all of our global partners. At Neusoft, we not only provide process support; more importantly, we become an extension of your company.

As of today, Neusoft has three delivery centers which are located in Dalian, Shenyang and Chengdu. We have over 1,000 experienced agents and technicians who service China, Japan, Korea, Australia and other countries.

Neusoft BPO services include Contact Center Service, Finance & Accounting Outsourcing (FAO), Human Resource Outsourcing (HRO), Web Content Management, and IT Support Service. These services cover a wide range of industries including IT, education, government, telecommunications, Internet, manufacturing, retail, consumer products, etc. 

Core Competencies

a. Human Resources:

By leveraging our  wholly owned IT Institutes that enroll over 27,000 students annually, Neusoft has better access to a large multilingual talent pool than any other service provider in China.

Neusoft has the ability to customize the development of talent to the specific needs of our customers in order to provide the best services. In addition, Neusoft has developed an excellent HR management system to help develop and retain talent, and received Aon Hewitt’s “Best Employer in China” award in 2011.

b. Cross-Industry Experience:

Neusoft Corporation currently has over 15,000 customers worldwide across virtually every industry. This wealth ofexperience allows Neusoft to understand and incorporate our partners' industry specific expertise.

c. Technological Know-How:

As the leading IT solutions and service provider in China we have accumulated a vast amount of IT experience through our worldwide partnerships and internal resources. We have an abundance of engineers certified by Cisco, Oracle, Microsoft, HP, and Sun.

d. Advanced Infrastructure:

Neusoft has constructed its own software parks in Shenyang, Dalian, Chengdu and Nanhai with top-notch infrastructure and a stable and reliable platform. With state-of-the-art infrastructure and facilities, Neusoft provides a full spectrum of Data Center services from collocation and hosting to value-added services such as cloud computing, system monitoring and firewall protection.

Awards

  • Neusoft was ranked 26th in the "Global Outsourcing Top 100" by the IAOP in 2010.
  • Neusoft's BPO service received the "Contribution Award of Outstanding Business Process Outsourcing Services" in China.
  • Starting in 2006, Neusoft's call center manager was awarded 'China's Best Contact Center Manager' for 4 consecutive years by CNCCA.
  • Neusoft's call center service received the "All-China Contribution Award for 10-year Call Center Development".

Certifications

  • ISO20000 –Neusoft’s integrated process approach to deliver managed services has been certified compliant by the International Organization for Standards
  • ISO27001 – Our information security management system is also certified ISO compliant
  • PIPA – We have received the Personal Information Protection Assessment certification, which is also recognized by PrivacyMark of Japan
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